Questions,
answered.

Mon–Fri: 9am – 5pm
Saturday: 9am – 1pm
Sun & Public Holidays: Closed

We are operating online at the moment. Our main office is at No 84, Jalan 8/62A, Bandar Menjalara, 52200 Kuala Lumpur.

Flower hand bouquets · flower basket, box and vase arrangements · wedding and ROM bouquets · opening flower stands · condolence and funeral stands · food and gourmet hampers · wines and champagnes · fruit baskets and get-well gifts · newborn and toddler gifts · whole cakes · balloons and bears · sweets and chocolates · scents and perfume · festive gift hampers for Chinese New Year, Hari Raya, Deepavali and Christmas.

Choose your gift and any add-ons, go to checkout, fill in the sender and recipient details with your delivery date, and pay. You will receive an order confirmation by email. You can also order by email at enquiry@eskacreative.com, by phone on 03-6276 7787, or on WhatsApp at +60 18-324 4787.

Order before 4:00pm on weekdays or 1:00pm on Saturday (we are closed on Sunday). Orders placed after the cut-off are delivered the next working day.

Yes — email enquiry@eskacreative.com or WhatsApp +60 18-324 4787 at least one day in advance. We will do our best to accommodate late changes, but once the gift is out for delivery we can no longer change it.

Yes — email enquiry@eskacreative.com or WhatsApp +60 18-324 4787 at least one day in advance. Once our team confirms, your payment is refunded as in-store credit, which can be used on any product in our store and is valid for one year.

Yes. Please order online 2–3 hours ahead and collect from No 84, Jalan 8/62A, Bandar Menjalara, 52200 Kuala Lumpur.

Yes. Tell us what you have in mind on the customise page, or speak to our team on WhatsApp at +60 18-324 4787.

Online bank transfer (FPX), e-wallets including Touch 'n Go and GrabPay, credit cards (Visa and Mastercard), and PayPal. Bank transfers: Public Bank Berhad 3132 8520 35, Eska Creative Gifting.

Free delivery within the Klang Valley (Kuala Lumpur and Selangor). Locations beyond that carry a surcharge, which is calculated automatically at checkout for your area. We deliver throughout Peninsular Malaysia.

Our standard delivery windows are 10am–1pm and 2pm–6pm, and we are not able to accommodate a specific time request. For something urgent you can add Urgent Delivery at checkout and we will deliver within four hours of your order. We do not deliver after 7pm on the same day.

Yes. Please make sure the recipient will be at the address, and give us contact numbers for both sender and recipient. We attempt delivery once; if it is unsuccessful the flowers return to us and we will let you know. A redirection fee applies to a second attempt (minimum RM35), and flowers cannot be replaced after a failed attempt.

Yes for landed properties. For office buildings, condominiums and guarded areas we cannot enter, we contact the recipient to meet our driver, or leave the gift at the designated point such as the guardhouse or lobby.

You will receive an email once delivery is complete, and our team can update you in the meantime — live tracking is not available yet. Nationwide deliveries come with a tracking number once shipped.

Across Peninsular Malaysia, yes — through our InterFlora partner network. We do not currently deliver to Sabah, Sarawak or Labuan.

If a flower or product is unavailable when your order is made, we substitute a similar item of equal or higher value while keeping the overall look and feel of the arrangement.

Please contact our customer service team and we will look into it straight away.

Please send our team a photo of the gift as soon as you can. Flowers and fruit are perishable, so the sooner we see it the more we can do. We will come back to you as quickly as possible.

Products bought online are not refundable unless proven unfit. Refunds are issued as a cash voucher or points usable in our online store. For refunds and complaints, email enquiry@eskacreative.com.

The item must be unused, in the condition you received it, and in its original packaging. Post it to No 84, Jalan 8/62A, Bandar Menjalara, 52200 Kuala Lumpur. Return shipping is at your own cost and is not refundable.

Keep them somewhere cool and ventilated, out of direct sunlight — an air-conditioned room is ideal. Mist the buds with water to hydrate them. You can trim the stem ends and stand them in a vase of clean water.

Refrigerate it, and enjoy the fruit fresh — ideally within two to three days of receiving it.

We keep gift-specific care notes in the journal: flower and gift care tips.

We ask for at least 3–5 working days to process a corporate order.

Yes, on bulk orders from a minimum of 30 units.

Yes. Send the artwork as an AI file to enquiry@eskacreative.com.

Yes. Send your items to our office at No 84, Jalan 8/62A, Bandar Menjalara, 52200 Kuala Lumpur.

Yes. Get in touch and our team will work through your requirements with you.